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Collection Procedures

Placements -> Processing -> Working the Account -> Balance in Full -> Doubtful Accounts

Placements should be simple, and we believe in simplicity. We take collection assignments by fax, mail, or in the case of a large number of accounts, we have online placement programs. We offer real-time access of your accounts through the internet and our client portal.

Processing of accounts happens on the same day they are received, and the required notice goes out to the debtor the same day. Our trained agents will list your accounts or devise a system for you to refer them to us without taking up much of your time.

Working the account comes next. Our Agency is staffed by experts in the field of collection with many years of experience. Our collectors are knowledgeable and collection work is done by telephone working the information obtained by our staff or leads furnished by you. We work the account until payment is effected or the status of the item is brought to a conclusion. Our procedures lead to prompt liquidation.

Our goal is to collect the balance in full from the debtor. On accounts we are unable to collect the balance in full, we arrange a payment plan designed to liquidate the balance in the shortest period of time.

Some accounts are doubtful; we work your accounts thoroughly until we can make a decision whether or not the account is collectible. This period of time usually takes a maximum of 180 days from date of placement. When an account is returned, we send you a status report advising you of the reason for no payment. At that point, we give you the option to allow us to refer your account to one of our 1600 attorneys strategically placed throughout the country.

There is no charge if there is no collection.